Donald Haack Diamonds Risk-Free Retail
30-Day Returns Online, 14 Day for In-store Purchases
We stand behind every item we sell and we want you to experience total satisfaction with your purchase. If you are not 100% satisfied with your purchase, you may return it. Purchases at Donaldhaack.com may be returned within 30 days, while in-store returns are considered within 14 days of purchase. Both online and in-store returns have no restocking fee, but must meet the *Conditions of Sale (below). Donald Haack Diamonds acknowledges the additional time it takes to ship a returned item from an online purchase, and therefore has a longer period for returns online.
All of our jewelry is manufactured using the highest quality materials and is inspected prior to shipment. We stand behind everything that we sell and warrant that all items will be free from any manufacturing defects at the time of delivery. Our lifetime warranty offers free prong tightening, re-polishing, rhodium plating and cleaning services. Only shipping/Insurance fees apply.
In the event that there is ever a problem with your jewelry or you are in need of other services that are not covered under our lifetime warranty, your jewelry can be mailed back to our office for evaluation. Once inspected, should charges apply, you will be notified prior to any work being done to service your jewelry.
Please Contact Us if you have any questions or would like to return your item(s) to take advantage of our free lifetime warranty or request additional repair work needed to service your Donald Haack Diamonds jewelry.
Diamonds considered for upgrade opportunity are examined on a case by case basis. Any loose single diamond purchased from Donald Haack Diamonds can be considered for exchange at 100% credit for any replacement diamond of at least 2X or greater in value provided that we have the new diamond in stock. The diamond that is being upgraded must be in original condition, with no damage, and accompanied by the original laboratory grading document. Diamond studs and diamond fashion jewelry are exempt from this upgrade policy.
*Conditions of Sale
Any refunds on cash and check purchases will be given in the form of check. Refunds on check purchases will be given after 10 business days. Merchandise must be in the original and unworn condition and accompanied by the original gift box. Closeouts, special orders, altered pieces (including ring sizing), and custom pieces are not returnable or exchangeable. Gift certificates are not redeemable for cash.