Return Policy

Donald Haack Diamonds Risk-Free Retail


30-Day Returns

Enjoy 30 days to get opinions from friends and family so you can be 100% sure of your purchase.


Refunds

We stand behind every item we sell and we want you to experience total satisfaction with your purchase. If you are not 100% satisfied with your purchase, you may return it within 30 days for a full refund or exchange. If you choose to return an item you will only be responsible for the shipping/insurance fee.


Lifetime Warranty

All of our jewelry is manufactured using the highest quality materials and is inspected prior to shipment. We stand behind everything that we sell and warrant that all items will be free from any manufacturing defects at the time of delivery. Our lifetime warranty offers free prong tightening, re-polishing, rhodium plating and cleaning services. Only shipping/Insurance fees apply.

In the event that there is ever a problem with your jewelry or you are in need of other services that are not covered under our lifetime warranty, your jewelry can be mailed back to our office for evaluation. Once inspected, should charges apply, you will be notified prior to any work being done to service your jewelry.

Please Contact Us if you have any questions or would like to return your item(s) to take advantage of our free lifetime warranty or request additional repair work needed to service your Donald Haack Diamonds jewelry.


Lifetime Upgrade

Diamonds considered for upgrade opportunity are examined on a case by case basis. Any loose single diamond purchased from Donald Haack Diamonds can be considered for exchange at 100% credit for any replacement diamond of at least 2X or greater in value provided that we have the new diamond in stock. The diamond that is being upgraded must be in original condition, with no damage, and accompanied by the original laboratory grading document. Diamond studs and diamond fashion jewelry are exempt from this upgrade policy.